ORDER INFORMATION
Our order desk is open from 7:30 A.M. to 4:30 P.M. Central Standard Time.
Use our toll-free customer service: 800-328-4261
TERMS AND CONDITIONS
The General terms and Conditions of Sale of Saati Advanced Chemicals, LLC, available on SAATI website, will apply to the sale of products referred to in this document
TRACKING INFORMATION
You will receive an email with tracking information when your order ships. The tracking information email will come from no-reply@ikonics.com and the subject line will include "SAC Shipment Confirmation" Check your spam folder or junk folder if you haven't received the tracking email.
PRICES
• Prices include free ground shipping to contiguous United States on orders over $150.00.
• Prices exclude $10 flat rate ground shipping to contiguous United States on orders under $150.00.
• Alaska and Hawaii will be charged for shipping
• All prices are subject to federal, state and local taxes
• All prices subject to change without notice
SHIPPING TO CANADA
• There is a flat rate shipping fee to Canada of $40
• International duty fees and taxes apply
• All prices subject to change without notice
CUSTOM CUT SHEETS & WIDE ROLLS
Pricing for custom cut sheets is based on individual sheet size. To find appropriate price, calculate number of square inches for dimensions of one sheet. Prices based on 100 sheets per box. Minimum order of $150 applies for each sheet size requested, per thickness. Minimum sheet size: 100 square inches. All 52” wide rolls are considered custom non-stock size. Allow up to 5 working days before shipping.
SPECIAL ORDERS
Custom slitting and other special requests require factory approval and are non-refundable.
SHIPPING
Orders are shipped as follows, except when otherwise agreed:
• Stock items Estimated Time: Next working day.
• Cut sheets & 52” wide rolls: Up to 5 working days.
• Custom slitting or other specials: Up to 10 working days.
• Non-stock products and drums: Up to 10 working days.
• Rush order for stock items: Goods shipped same day if order is received before 1:30 P.M. CST. Shipping via UPS Red, Blue or Federal Express Priority, Standard, 2 Day.
• Winter shipping: Shipping service may be affected by weather.
• Chromaline will not accept third party bill of ladings for hazardous materials.
WINTER SHIPPING
You should order enough of our freezable products that can carry you through Duluth's cold winter. We will not ship from Duluth when temperatures are below freezing. Chromaline reserves the right to delay or decline service based on weather conditions.
Freezable products from Chromaline include, but are not limited to:
FREEZE PROTECTION
Any order which includes products categorized as non-freeze/thaw stable cannot ship during freezing temperatures. This includes, but is not limited to all photoemulsions, TexTac II, and AccuInk.
CLAIMS/RETURNS
See full TERMS AND CONDITIONS available on SAATI website.
WARRANTY
See full TERMS AND CONDITIONS available on SAATI website.